Help
Answers to common questions
How to launch, connect a domain and payment, take orders and work with your team. Didn’t find the answer? Write to us.
Getting started
Where do I start?
Sign up, choose your type of business and fill in the catalog. Then set up delivery zones, payment methods and a website template — the website is available on a platform subdomain right away.
What is test mode?
Until the contract with the platform is signed you can set up and check everything, but the website does not take real orders and payments, and paid services are unavailable. After the contract the limits are lifted automatically.
How do I sign the contract?
Leave a request or write to support from the dashboard — we will send a contract for your company’s details.
Website and domain
Where will my website live?
Right after sign-up — on a platform subdomain, for example pizza.dangoos.ru. You can connect your own domain at any time.
How do I connect my own domain?
In the dashboard open “Websites → Domains”: buy a new domain or connect yours — point the A record to our server and confirm ownership with a TXT record. The HTTPS certificate is issued automatically.
Can I change the website design?
Yes: choose a template, colors, logo, banners and home page blocks in the website settings. Changes appear immediately.
Orders and delivery
How will I know about a new order?
The order appears in the dashboard with a sound alert; you can also turn on Telegram notifications. The customer sees the order status on the website and in the app.
How do I set up delivery zones?
Draw areas on the map and set the price, minimum order and delivery time for each. You can add pickup points and opening hours.
Can I work with a delivery service?
Yes: connect the service in integrations and call a courier for an order right from the dashboard.
Payment and pricing
How do I connect online payment?
Connect your YooKassa store in payment settings: enter the shopId and secret key. Money for orders will go straight to you.
How do I pay the commission?
The commission is charged from the balance in the dashboard. Top it up online or request an invoice for a company; acts are generated in the accounting section.
Can I avoid paying the commission from my revenue?
Yes — turn on the service fee: customer prices go up by the commission rate, and the commission is covered by that markup.
Account and team
How do I add staff?
In “Team”, invite a person by email and choose a role — operator, courier, administrator or a custom role with the right permissions.
How do I secure my account?
Turn on two-factor sign-in in your profile, restrict dashboard access by IP and keep an eye on the sign-in log.
Can I manage several restaurants?
Yes: add restaurants in “Networks”, switch between them in the dashboard and give staff access to the locations they need.
Support
Didn’t find the answer?
We will help you with settings and solve the problem.
Request
Not with us yet?
Sign up for free and try everything in test mode — or leave a request and we will show you the platform.